CONNECTRA – UNIFIED TERMS & CONDITIONS

1.1 Whereas, Urpro Solutions Private Limited ("Company" or "Connectra") operates a digital marketplace platform through which independent service providers ("Partners") offer home-service and repair solutions to customers ("Users").

1.2 Whereas, Connectra merely facilitates the discovery, communication, and booking of such services, acting as a digital intermediary and not as a contracting party to the service transaction.

1.3 Purpose. These Terms & Conditions ("Agreement") govern the relationship between:

• (a) Connectra;
• (b) each Partner who lists or performs services; and
• (c) each User who books or avails those services through any Connectra interface.

1.4 Scope.

• (a) This Agreement applies to all access or use of the Connectra website, mobile applications, APIs, communications, and any derivative product (collectively, the "Platform").
• (b) Separate sections specify rights and obligations unique to Users and to Partners.
• (c) All other clauses apply to both, except where expressly limited.

1.5 Nature of Relationship.

Nothing in this Agreement creates an employment, agency, partnership, or joint-venture relationship between Connectra and any Partner. Partners act as independent contractors.

1.6 No Responsibility for Tools or Materials.

Connectra does not supply, finance, procure, maintain, or replace any tools, consumables, or materials required to perform services. All such items are the sole responsibility of the Partner and/or User as the case may be.

1.7 Governing Law Acknowledgment.

This Agreement shall be interpreted and enforced in accordance with the laws of India, with jurisdiction at Bangalore, Karnataka.

2.1 Defined Terms

Unless repugnant to context, the following expressions shall have the meanings set out below:

• (a) "Account" means a registered electronic profile created by a User or Partner.
• (b) "Applicable Law" means all statutes, rules, regulations, ordinances, notifications, and lawful orders in force in India, including the Indian Contract Act 1872, IT Act 2000, Consumer Protection (E-Commerce) Rules 2020, and Digital Personal Data Protection Act 2023.
• (c) "Booking" means a confirmed request initiated by a User and accepted by a Partner through the Platform interface.
• (d) "Confidential Information" means non-public data, trade secrets, or business information disclosed in relation to the Platform.
• (e) "Force Majeure Event" means events beyond a Party's reasonable control such as acts of God, natural disasters, pandemic, war, cyber-attack, or government order.
• (f) "Partner" means any independent contractor registered with Connectra to offer services.
• (g) "User" means any individual or entity using the Platform to request or receive services.
• (h) "Service(s)" means any home-care, cleaning, maintenance, repair, installation, beauty, or other category approved by Connectra.
• (i) "Subscription Fee" means fees payable by Partners to Connectra for continued access to the Platform.
• (j) "Platform Content" means all text, images, software, data, and other material displayed or used within the Platform.

2.2 Interpretation

• (a) Singular includes plural and vice versa.
• (b) Headings are for convenience only and shall not affect interpretation.
• (c) References to laws include amendments or replacements thereof.
• (d) "May," "will," and "shall" indicate obligation strength as ordinarily construed in contracts under Indian law.

2.3 Illustrative Nature

Examples or illustrations herein are for explanatory purposes only and do not limit the general scope of any clause.

3.1 Binding Effect.

By registering, accessing, or using the Platform, each User and Partner acknowledges that they have read, understood, and agreed to be bound by this Agreement. The act of clicking "Accept," creating an account, or continuing to use the Platform constitutes valid electronic consent under Section 10-A of the IT Act 2000.

3.2 Right to Amend.

Connectra may modify or update this Agreement at any time for regulatory, operational, or security reasons.

• (a) Material amendments affecting Partner fees or obligations shall take effect thirty (30) days after notice via email or in-app notification.
• (b) Minor editorial or compliance updates take immediate effect upon posting.
• (c) Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

3.3 Termination on Rejection.

If any User or Partner does not agree to the revised Terms, they must cease Platform use and may request account deletion; continued use shall operate as renewed consent.

3.4 Entire Agreement.

These Terms supersede all prior communications, understandings, or proposals, oral or written, relating to the subject matter.

3.5 Illustration.

If Connectra introduces a new subscription tier and notifies Partners 30 days in advance, any Partner who continues using the Platform thereafter is deemed to have accepted the new pricing.

4.1 Eligibility.

• (a) Users and Partners must be at least 18 years old and legally competent to contract.
• (b) Corporate Users or Partners must ensure their authorised representatives have proper authority to bind the entity.

4.2 Account Creation.

To access Platform features, Users and Partners must register by providing valid mobile number, email, and identification information.

4.3 Accuracy of Information.

Each Party shall ensure that all details provided are true, accurate, and complete. Misrepresentation constitutes a Material Breach and entitles Connectra to immediate suspension without refund.

4.4 Verification & KYC Levels.

Connectra reserves the right to conduct Know-Your-Customer (KYC) verification.

• (a) Basic Verification: mobile OTP and email confirmation.
• (b) Standard Verification: government ID + address proof (Aadhaar, PAN).
• (c) Enhanced Verification: background check for Partners in sensitive categories (electrical, gas, child-care).

4.5 Security of Credentials.

Account holders are solely responsible for maintaining confidentiality of passwords and OTPs. Any transaction conducted using a registered account is deemed authorised by the holder.

4.6 Multiple Accounts Prohibited.

No User or Partner shall maintain multiple accounts without written approval.

4.7 Suspension or Deletion.

Connectra may, with or without notice, suspend or delete any account for violation of these Terms, suspected fraud, or as required by law.

4.8 Illustrations.

• Example 1: A Partner uses two accounts to evade poor ratings; Connectra may terminate both.
• Example 2: A User creates fake accounts to post negative reviews; Connectra may blacklist all associated IDs and IP addresses.

4.9 Retention of Records.

Connectra shall maintain account records and KYC data for at least seven years or longer if legally required, in encrypted form.

5.1 Licence to Use.

Connectra grants each verified User and Partner a limited, revocable, non-exclusive, non-transferable licence to use the Platform strictly for lawful business and personal purposes relating to the request or performance of Services.

5.2 Prohibited Conduct.

No User or Partner shall:

• (a) attempt to gain unauthorised access to Connectra servers or data;
• (b) use automated scripts, bots, or scrapers;
• (c) upload or transmit any virus, worm, Trojan or harmful code;
• (d) post or transmit defamatory, obscene, or unlawful content;
• (e) copy, reproduce or reverse-engineer any part of the Platform; or
• (f) use the Platform for off-platform solicitation or competitive purposes.

5.3 Communications & Privacy.

All booking-related communications must occur through authorised Platform channels. Direct sharing of personal contact details before booking confirmation is discouraged and may lead to restricted access.

5.4 No Warranty of Continuity.

Connectra may suspend Platform access for maintenance, upgrades, or legal reasons without liability for resulting downtime.

5.5 Illustration.

A Partner using third-party automation to auto-accept bookings floods the system; Connectra may revoke its licence immediately and suspend earnings withdrawal.

6.1 Booking Process.

Users initiate Service requests specifying category, location, and preferred timing. Partners receive notifications and may accept or decline. A booking becomes binding when a Partner accepts and Connectra confirms.

6.2 Contract Formation.

Upon confirmation, a direct contract arises only between User and Partner. Connectra remains an intermediary, not a contracting party.

6.3 Service Execution Standards (Partner Obligation).

• (a) Partners shall perform Services with reasonable skill, care, and diligence expected of competent professionals.
• (b) Partners shall comply with Applicable Law, industry safety standards, and local regulations.
• (c) Partners are solely responsible for procuring, maintaining, and transporting all tools, equipment, and materials required for the job. Connectra bears no responsibility for providing or reimbursing such items.

6.4 User Obligations During Service.

• (a) Provide safe, lawful access to premises; disclose hazards (loose wiring, pets, fragile materials).
• (b) Ensure presence of an adult during service.
• (c) Not request tasks outside confirmed booking scope unless Partner consents and records update via Platform.

6.5 Cancellations & Rescheduling.

• (a) Users may cancel before Partner dispatch without penalty unless otherwise stated in category policy.
• (b) Partners cancelling within one hour of scheduled time without cause may incur temporary suspension.
• (c) Repeated late cancellations (>3 per month) lead to warning, then probation.

6.6 Independent Status.

Each Partner acts as independent contractor; nothing herein creates employer–employee relationship.

6.7 Risk & Loss Allocation.

• (a) Damage due to Partner negligence → Partner liable.
• (b) Damage due to pre-existing defect or unsafe condition disclosed late → User liable.
• (c) Force Majeure events → both Parties excused without penalty.

6.8 Illustration.

A Partner drills into wall and damages hidden plumbing; unless User failed to warn of known pipes, Partner bears repair costs.

7A – Onboarding & Verification

7A.1 Partners must complete all KYC stages, submit GST registration where applicable, and consent to background screening.

7A.2 Failure to update expired documents within seven days may trigger account freeze.

7B – Tools, Materials & Consumables

7B.1 Partners are solely responsible for all instruments, vehicles, consumables, and protective gear required.

7B.2 Connectra shall not supply, finance, store, or replace any such items.

7B.3 Partners shall ensure tools meet safety standards and are used only for lawful purposes.

Illustration: If a Partner's faulty ladder causes injury, liability rests entirely on the Partner.

7C – Subscription & Fee Obligations

7C.1 Partners must pay Subscription or Booking fees per Connectra's pricing schedule.

7C.2 Unpaid invoices > 5 days → temporary suspension until cleared.

7C.3 Fees are non-refundable except for proven platform malfunction acknowledged by Connectra.

7D – Conduct & Performance

7D.1 Partners must wear professional attire, maintain hygiene, and refrain from offensive conduct.

7D.2 Threats, harassment, or discrimination toward Users or staff constitute immediate termination.

7D.3 Connectra may audit Partner ratings, complaints, and service logs. Consistent average below 4.0/5 may trigger retraining or delisting.

7E – Insurance & Compliance

7E.1 Partners performing physical or technical work should maintain third-party liability insurance of at least ₹5 lakh per occurrence.

7E.2 Connectra may request proof of coverage anytime.

7E.3 Lack of insurance does not transfer liability to Connectra.

8A – Eligibility & Booking Rules

8A.1 Users must register with valid contact information and remain reachable during scheduled services.

8A.2 Bookings made under false identities, spam, or test accounts constitute misuse and may attract civil action.

8A.3 Users shall not solicit Partners privately for repeat or side jobs for twelve (12) months following initial booking ("Anti-Circumvention Clause").

Illustration: A User hires a plumber through Connectra, then bypasses the app for later work—Connectra may ban both accounts and recover estimated commission loss.*

8B – Safety & Conduct

8B.1 Users must provide safe working environment, adequate lighting, and essential utilities.

8B.2 Users shall not request illegal or unsafe work.

8B.3 Abusive or discriminatory behaviour toward Partners is grounds for immediate blacklisting.

8C – Payment to Partners

8C.1 Unless Connectra introduces an authorised payment gateway, Users shall pay Partners directly (cash / UPI / bank transfer).

8C.2 Connectra bears no responsibility for payment delays, non-payment, counterfeit currency, or UPI errors between User and Partner.

8C.3 Future wallet or gateway systems, if deployed, will be governed by a separate Payment Addendum compliant with RBI norms.

8D – Cancellation & Refund Policy

8D.1 User cancellations within permissible window incur no charge.

8D.2 Late cancellations or no-shows after Partner dispatch may attract penalty up to full service charge as displayed in category rules.

8D.3 Refunds for prepaid services (if any) processed within seven (7) business days subject to verification.

8E – Liability for Property Damage

8E.1 Users must inspect completed work before Partner departure and immediately report issues through Platform.

8E.2 Claims reported after 24 hours are presumed settled unless otherwise proven.

8E.3 Connectra's role in such claims is limited to mediation; financial liability rests with offending Party (User or Partner).

9.1 Nature of Fees. Partners pay Connectra either a periodic Subscription Fee or a per-booking Platform Fee as displayed on their Partner Dashboard. Users may pay nominal Convenience Fees when applicable.

9.2 Tax Compliance.

• (a) Each Party is individually responsible for its own tax obligations, including GST, TDS, and any professional levies.
• (b) Connectra will issue tax-compliant invoices for fees charged to Partners.
• (c) Partners must quote valid GSTIN numbers and maintain independent books of account.

9.3 Payment Schedule.

• (a) Subscription fees are payable in advance as per selected plan.
• (b) Booking-based fees are auto-computed monthly and due within five (5) days of invoice date.
• (c) Failure to pay on time authorises Connectra to suspend access without further notice.

9.4 Revision of Fees. Connectra may revise fee structures with fifteen (15) days' prior notice via email or Platform notification. Continued use after that date signifies consent.

9.5 Refunds & Credits.

• (a) Fees are non-refundable unless law requires otherwise or Connectra confirms a material system failure.
• (b) In case of extended downtime beyond seven (7) consecutive days, Partners may receive a pro-rata credit for the affected period.

9.6 Illustration.

A Partner on monthly plan pays ₹2,999 on 1 March. If Connectra servers are offline for eight days that month, the Partner may be credited ₹800 against next billing cycle.

10.1 Compliance. Connectra acts as Data Fiduciary under the Digital Personal Data Protection Act 2023 ("DPDPA"). Partners are Data Processors and must process personal data only for service fulfilment.

10.2 Consent & Purpose Limitation. Data shall be collected with explicit User consent and used only for specified purposes (booking management, communication, payment processing, quality audit).

10.3 Partner Obligations.

• (a) Use User data solely for confirmed bookings.
• (b) Store data securely and delete within 30 days after completion.
• (c) Report breach to Connectra within 24 hours.
• (d) Do not export data outside India without written authorisation.

10.4 Security Measures. Connectra maintains encrypted storage, access logs, and periodic security audits. Partners shall adopt comparable standards.

10.5 Data Principal Rights. Users may request access, correction, or erasure of their personal data by emailing the Grievance Officer. Connectra shall respond within 30 days.

10.6 Breach Procedure.

• (a) Immediate notification to Connectra and mitigation steps within 48 hours.
• (b) Connectra will inform affected Users and authorities as per DPDPA rules.

10.7 Illustration.

If a Partner's phone containing customer numbers is stolen, the Partner must report within 24 hours and co-operate in blocking unauthorised use; Connectra may suspend the account pending review.

11.1 Ownership. All content, software, design, database schemas, and trademarks of Connectra remain its exclusive property.

11.2 Limited Licence. Users and Partners are granted a revocable licence to use the Platform for its intended purpose; no rights to copy or redistribute content are implied.

11.3 Partner and User Submissions. Any text, images, or reviews uploaded grant Connectra a royalty-free, worldwide licence to display and use them for operational and marketing purposes.

11.4 Prohibition of Reverse Engineering. Attempting to access source code or database design constitutes a breach and may invite civil and criminal action under the IT Act 2000 and Copyright Act 1957.

11.5 Third-Party Rights. Logos or names of other entities on the Platform belong to their respective owners. Use without permission is prohibited.

11.6 Illustration. A Partner copies Connectra's logo on personal flyers without approval; Connectra may issue a legal cease-and-desist and terminate account for IP violation.

12.1 Purpose. Ratings and reviews enable transparency and accountability between Users and Partners.

12.2 Posting Guidelines. Reviews must reflect genuine experience and avoid defamation, obscenity, or false information.

12.3 Moderation. Connectra reserves the right to edit or remove content that violates law or policy.

12.4 Partner Quality Benchmarks.

• (a) Average rating below 4.0/5 for two months → probation.
• (b) Continued poor rating → temporary delisting.
• (c) Fraudulent self-reviews → immediate termination.

12.5 Audit Rights. Connectra may audit Partner performance and communication logs to ensure policy adherence. Partners shall co-operate fully.

12.6 Illustration 1. A User posts a false review to extort discounts; Connectra may remove the review and suspend User.

12.7 Illustration 2. A Partner inflates ratings using fake accounts; Connectra terminates account and may report fraud to authorities.

13.1 Grounds for Action. Connectra may suspend, restrict, or terminate access to the Platform for any of the following reasons:

• (a) Material breach of these Terms;
• (b) Non-payment of dues by Partner;
• (c) Fraud, misrepresentation, or misuse of data;
• (d) Consistent poor ratings or verified complaints;
• (e) Violation of law or third-party rights;
• (f) Conduct that, in Connectra's reasonable opinion, may harm Users, Partners, or brand integrity.

13.2 Immediate Suspension (Without Notice). Connectra may, without prior notice, immediately suspend any account in cases involving:

• (a) criminal allegations;
• (b) data breach;
• (c) safety hazards;
• (d) fraudulent reviews; or
• (e) risk of harm to the public or Platform integrity.

13.3 Notice & Cure Period. For non-critical breaches, Connectra shall issue written notice specifying breach and allow a cure period of seven (7) days. Failure to cure within that period empowers permanent delisting.

13.4 Voluntary Termination. Partners may terminate their association by giving thirty (30) days' written notice via email to Connectra, provided all fees are settled. Users may delete their account anytime via the Platform interface.

13.5 Effects of Termination.

• (a) All rights and licences granted shall cease.
• (b) Confidentiality and data obligations survive.
• (c) Partner remains liable for any pending claims, damages, or payments accrued before termination.
• (d) Connectra may retain relevant records as legally required.

13.6 Blacklisting. Connectra may maintain an internal blacklist of terminated Partners or Users to prevent re-registration under different identities.

13.7 Reinstatement. Delisted Partners may apply for reinstatement after sixty (60) days upon corrective action and at Connectra's sole discretion. Connectra's decision is final.

13.8 Illustration 1: A Partner repeatedly receives complaints for being intoxicated on duty; Connectra may terminate instantly.

13.9 Illustration 2: A User cancels multiple confirmed jobs after Partner dispatch; after warning, Connectra suspends account for 15 days.

13.10 No Compensation. Termination or delisting shall not entitle any Party to compensation, goodwill recovery, or loss of prospective earnings.

14.1 Intermediary Status. Connectra functions purely as a digital intermediary under Section 79 of the IT Act, 2000. It does not own, manage, or supervise the actual performance of services.

14.2 Exclusion of Warranties. Except as expressly provided, Connectra makes no warranty that:

• (a) the Platform will be uninterrupted or error-free;
• (b) results will meet specific expectations; or
• (c) service quality delivered by Partners will meet any implied standards.

14.3 No Responsibility for Tools or Materials. Connectra expressly disclaims responsibility for:

• (a) supplying, financing, or replacing any tools, materials, or consumables used in service execution;
• (b) property loss or injury arising from use of such items;
• (c) product defects or accidents caused by faulty tools or materials.

Illustration: If a mechanic's defective wrench causes injury, Connectra bears no liability—liability rests entirely with that mechanic (Partner).

14.4 Liability Cap. To the maximum extent permitted by law, Connectra's total aggregate liability to any User or Partner shall not exceed:

• (a) ₹10,000 (Rupees Ten Thousand Only); or
• (b) the total amount of fees paid by the concerned Partner/User to Connectra in the preceding three (3) months—whichever is lower.

14.5 Consequential Loss Exclusion. Connectra shall not be liable for indirect, incidental, punitive, or consequential damages including loss of profits, data, or goodwill, even if foreseeable.

14.6 Partner and User Responsibility. Each Partner and User acknowledges that:

• (a) they are solely responsible for acts, omissions, and representations made during service;
• (b) Connectra's involvement is limited to facilitating communication and transaction tracking.

14.7 Limitation Exceptions. Nothing in this clause excludes liability for:

• (a) death or personal injury caused by Connectra's proven gross negligence; or
• (b) any matter which cannot lawfully be excluded under Indian law.

14.8 Illustrations.

• • Example 1: A Partner damages customer's washing machine—Partner is fully liable.
• • Example 2: Connectra app malfunctions briefly and fails to send one booking alert—Connectra's liability limited to refund of subscription portion, not consequential damages.
• • Example 3: Partner forgets protective gloves and suffers injury—Connectra not liable as it does not provide materials or safety gear.

14.9 Risk Allocation. Users and Partners expressly agree that the above limitations constitute a fair allocation of risk and are essential to the commercial basis of this Agreement.

15.1 Partner Indemnity. Each Partner ("Indemnifying Party") shall indemnify, defend, and hold harmless Connectra, its directors, officers, employees, and affiliates ("Indemnified Parties") from and against any and all losses, claims, damages, liabilities, penalties, and expenses (including reasonable legal fees) arising from:

• (a) breach of these Terms or Applicable Law;
• (b) negligence, fraud, or misconduct in performing Services;
• (c) use of defective tools, materials, or consumables;
• (d) data breach or violation of privacy obligations; or
• (e) third-party claims for property damage or personal injury caused by Partner acts or omissions.

15.2 User Indemnity. Each User shall indemnify Connectra and its representatives for losses arising out of:

• (a) misuse of the Platform;
• (b) false representation or fraudulent booking;
• (c) violation of law or third-party rights during Service; or
• (d) harm to Partner or Partner property due to User negligence.

15.3 Procedural Conditions.

• (a) The Indemnified Party shall promptly notify the Indemnifying Party of any claim.
• (b) Failure to notify does not relieve the Indemnifying Party except to the extent of actual prejudice.
• (c) The Indemnified Party may participate in defence with counsel of its choice at its own cost.
• (d) No settlement that imposes liability on the Indemnified Party shall be made without its written consent.

15.4 Set-off Rights. Connectra may deduct outstanding claims or penalties from any amounts owed to the Partner under this Agreement.

15.5 Security Deposits. For certain high-risk categories, Connectra may require Partners to maintain a refundable security deposit for twelve (12) months to cover potential indemnity claims.

15.6 Illustrations.

• • Example 1: A Partner's defective drill injures a User; the Partner indemnifies Connectra for any third-party legal action.
• • Example 2: A User provides false address and causes Partner loss of equipment; User must indemnify Connectra for associated claim handling costs.

15.7 Survival. All indemnity obligations survive termination or expiry of this Agreement.

16.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of India.

16.2 Amicable Settlement. Parties shall first attempt to resolve any dispute through good-faith negotiation within fifteen (15) working days of written notice by either Party.

16.3 Escalation Process.

• (a) Level 1 — Operational Support Team response within three (3) business days.
• (b) Level 2 — Grievance Officer review within fifteen (15) business days.
• (c) Level 3 — If unresolved, the matter proceeds to arbitration under Clause 16.4.

16.4 Arbitration.

• (a) All disputes not resolved under 16.3 shall be referred to a sole arbitrator appointed mutually or by the Arbitration Centre, Bangalore, under the Arbitration and Conciliation Act, 1996.
• (b) Seat and Venue: Bangalore, Karnataka.
• (c) Language: English.
• (d) The award shall be final and binding on both Parties.
• (e) Each Party bears its own costs unless the Arbitrator orders otherwise.

16.5 Jurisdiction. Courts at Bangalore alone shall have exclusive jurisdiction for interim relief or enforcement of arbitral award.

16.6 Interim Relief. Nothing prevents either Party from approaching a competent court for injunction or urgent interim relief to protect rights pending arbitration.

16.7 Confidentiality of Proceedings. All dispute documents, pleadings, and awards shall remain confidential and disclosed only as required for execution or by law.

16.8 No Class Action. Disputes must be brought individually. Joint or representative claims by multiple Users or Partners are barred.

16.9 Illustrations.

• • Example 1: A Partner claims wrongful delisting; after internal appeal fails, the matter goes to arbitration in Bangalore.
• • Example 2: A User files group complaint for refunds — Connectra may seek dismissal as class action is not permitted.

17.1 Appointment. Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, Connectra appoints a Grievance Officer. The officer's name, designation, and email address shall be published on the Platform and kept updated.

17.2 Procedure for Filing Grievance.

• (a) Complaints must be submitted in writing to the Grievance Officer via email or registered post and should include user ID, booking number, facts of incident, and supporting documents.
• (b) An acknowledgement of receipt shall be sent within 24 hours.
• (c) Resolution shall be attempted within fifteen (15) days of receipt.
• (d) If further investigation is required, Connectra may extend resolution by another fifteen (15) days with reasoned notice to complainant.

17.3 Appeal & Escalation. If the complainant is unsatisfied, they may escalate to the Head of Compliance of Urpro Solutions Private Limited or to statutory authorities such as the Data Protection Board of India.

17.4 Records & Confidentiality. Connectra shall maintain complaint logs for a minimum of three (3) years and ensure that personal data in grievances is protected as per DPDPA.

Illustration: If a User files a privacy complaint about unsolicited Partner calls, the Grievance Officer must acknowledge within 24 hours and resolve within 15 days by warning or delisting the offending Partner.

18.1 Definition. "Force Majeure Event" means any act or circumstance beyond the reasonable control of a Party, including but not limited to natural disaster, pandemic, epidemic, war, terrorist act, civil unrest, government order, labour dispute, fire, flood, earthquake, or major cyber attack.

18.2 Effect of Force Majeure. If a Party is prevented from performing its obligations by a Force Majeure Event, such obligations shall be suspended for the duration of the event.

18.3 Notice of Event. The affected Party shall notify the other Party within five (5) days of becoming aware of the event and shall use reasonable efforts to mitigate its effects.

18.4 Termination for Extended Events. If a Force Majeure Event continues for more than sixty (60) days, either Party may terminate this Agreement for the affected services without liability.

Illustration: A city-wide lockdown stops Partners from working for two months; Connectra and Partners may mutually terminate the plan without claim for loss of income.

19.1 Entire Agreement. These Terms, including Privacy Policy and all referenced annexures, constitute the entire understanding between the Parties and supersede prior agreements or communications.

19.2 Amendments. Connectra may amend these Terms from time to time for compliance or operational needs. Material changes shall be notified at least thirty (30) days in advance.

19.3 Severability. If any provision is held invalid by a court or arbitrator, the remainder shall continue in full force.

19.4 Assignment. Users and Partners may not assign their rights without Connectra's consent. Connectra may assign this Agreement to any affiliate or successor entity without notice.

19.5 Waiver. Failure by Connectra to enforce any clause shall not constitute a waiver of that right in future.

19.6 Notices. All legal notices to Connectra shall be sent by email to info@urpro.in and by registered post to its Bangalore office. Notices by Connectra shall be deemed delivered when sent to the User's registered email or Partner Dashboard.

19.7 Language and Interpretation. This Agreement is in English. In case of translation, the English version prevails.

19.8 Relationship Clause. Nothing herein creates employment, agency, or partnership between Connectra and Partners. Partners operate independently and are not entitled to benefits of employees of Urpro Solutions Private Limited.

19.9 Public Statements. Partners shall not make press statements or public representations about Connectra without written approval.

19.10 Counterparts and Electronic Execution. This Agreement may be executed electronically in counterparts; each shall be deemed an original.

Illustration: Acceptance by clicking "Agree" on the app constitutes one such counterpart for legal purposes.

20.1 Acknowledgement of Understanding. By accessing or using the Connectra Platform, each User and Partner acknowledges that they have read, understood, and accepted these Unified Terms & Conditions in their entirety.

20.2 Representations.

• (a) Partners represent that they possess all skills, licences, and equipment necessary to perform services and assume full responsibility for their tools and materials.
• (b) Users represent that they are lawfully entitled to request services and will not engage Partners for unlawful activities.

20.3 Execution and Binding Effect. This Agreement becomes binding upon electronic acceptance and shall remain in effect until terminated in accordance with Section 13.

20.4 Signatory Block.